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Privacy Policy

This site is owned and operated by ROYAL TAJ INDIA RESORTS PRIVATE LIMITED. This Privacy Policy applies to the activities of ROYAL TAJ INDIA RESORTS PRIVATE LIMITED and its affiliates (referred to as "RTIR", "We", "Us", or "Our" in this policy).

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. The privacy statement discloses what information we gather and how we use it. It explains how RTIR handles personal information that users provide through voluntary submissions and complies with the requirements of the applicable laws in India.

If you have further questions relating to this policy please contact our Privacy Officer by mail at K60B, Third Floor, Veer Savarkar Marg, Lajpat Nagar II, Lajpat Nagar, New Delhi 110024, Delhi, India. Board line: +91 11 45042335 or e-mail


By submitting your personal data in website of RTIR you explicitly consent to the use or disclosure of such personal data and information by RTIR for the purposes mentioned in this policy document in compliance of applicable laws in India. RTIR only collects personal information that is necessary for business purposes. We endeavor at all times to collect personal information in a fair and lawful manner, and to meet our users' expectations that we will respect their right to control how their personal information is collected and used. RTIR collects personal information in many parts of its business.

These include:

▪ RTIR Hotel & Resort Management: In its role of managing some Hotel & Resort, RTIR collects personal information related to bookings and as necessary for other purposes related to the management of the Hotel & Resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.

▪ RTIR collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfill booking requests with travel and tourism operators.

▪ RTIR also collects general business information relating to users and other individuals.

▪ Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

▪ This policy explains the main features of RTIR's use of member and customer information and does not outline in detail the use of contractor and employee information.

Personal data are processed in observance of currently applicable regulations and in connection with our business as part of a survey of contact methods, or in order to process orders or your request. In addition, your data will also be used for promotional purposes, market research or to better tailor the electronic services of RTIR to its customers if you have previously given us your consent at the time of provisions of such data / information to RTIR. Naturally, you may partially or completely revoke this consent at any time with effect for the future.


Our purpose in collecting information about you is to provide you with vacations services, such as exchanging your holiday accommodation entitlements. RTIR uses personal information in several different ways in operating our vacations programmes and operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.

RTIR provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise RTIR does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines.

The information provided by you is also used for our business transactions with you and for our legitimate business interest. We use your information including personal data in accordance with any consent you may have provided. You have the right to decline to provide your consent and, if consent is provided, to withdraw your consent at any time.

Subject to applicable laws and consent provided by you, we may disclose your information to our affiliates, vendors and service providers, business partners and other third parties, for the purpose of our business or for our business transactions with you or for ensuring appropriate effective services to our customers and clients.


Like many businesses, RTIR uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of RTIR, such as mail houses, will sometimes have access to personal information held by RTIR and may use it on behalf of RTIR. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.


RTIR manages communications with members, prospective members and customers according to its privacy policy. We respect individual's choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:

1. Remind you of your Vacations benefits and other details

2. Provide you with updated information about our services or special promotions

3. Provide you with other information about other products and services which you may have an interest in

Some of this information is necessary as part of our communication about the RTIR programme and is sent to all users. However, if you are receiving promotional information from RTIR and do not wish to receive this information any longer, you may remove your name from our list either by mailing us at K60B, Third Floor, Veer Savarkar Marg, Lajpat Nagar II, Lajpat Nagar, New Delhi 110024, Delhi, India. Board line: +91 11 45042335 or e-mail and asking to be removed from our mailing list. Please allow 28 days for this request to be processed.


RTIR is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet.

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At RTIR, we primarily use "cookies" to help us determine which service and support information is appropriate for your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites. As you know a cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, the cookie shows that it is a repeat visit. The cookie does not contain any personal information, and it cannot be used to identify you on third-party websites, including the websites of the analysis provider. Furthermore, cookies can be used to store your preferred settings, e.g. language and country settings, so that these are available immediately on your next visit. We do not use IP addresses or cookies to personally identify you. We use the web analytics system in order to increase the efficiency of our site. RTIR uses industry standard tools and practices like Google Analytics, AdWords, Affiliate Networks and Social Media Platforms to interact with the customer and measure their behavior on our digital platforms.

Users can also voluntarily subscribe to newsletters, offers and any official information via website, email, social media and other partners.

RTIR assumes full responsibility of its customer information in digital and non-digital formats RTIR does not disclose/leak or share its customer information to un-authorized agencies.

We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you.


Should you wish to receive the newsletter offered on the website, we require a valid email address and information that allows us to verify that you are the owner of the email address and that the owner agrees to receive the newsletter. You may, at any time, revoke your consent to the storage of the data, the email address as well as their use for sending the newsletter.


You always have the right to receive information regarding your stored personal data, as well as regarding the purpose of the associated data processing. Information about stored data may be obtained from RTIR. If at any time you want to know exactly what personal information, we hold about you, you are welcome to access it. Any further additional details that we may hold about you can be requested by mailing us K60B, Third Floor, Veer Savarkar Marg, Lajpat Nagar II, Lajpat Nagar, New Delhi 110024, Delhi, India. Board line: +91 11 45042335 or e-mail Our file of your information will usually be made available to you within 14 days. For security purposes, confirmation of your identity will be required prior to supply of this information.


If RTIR becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us by mailing at K60B, Third Floor, Veer Savarkar Marg, Lajpat Nagar II, Lajpat Nagar, New Delhi 110024, Delhi, India. Board line: +91 11 45042335 or e-mail


By using this site, you consent to the collection and use of this information by RTIR


Our commitment to being a leading holiday company and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to RTIR's Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications to our members.


All material available on this web site is protected by copyright laws. Distribution of the material from the Site, for commercial purposes is prohibited. Domestic and International copyright and Trademark laws protect the enRTIRe contents of the Site. You are expressly prohibited from modifying, copying, reproducing, republishing, uploading, posting, transmitting or distributing any material on this Site including text, graphics, code and/or software. Similarly, trademarks, trade names, logos, etc., posted in the web site are also subject to appropriate protection under the applicable laws and the same cannot be used by any third party without prior written consent of RTIR or the owner of such trademarks, trade names, logos, etc., in case the same are belonging to any other party other than RTIR.

All legally copy protected information, including but not limited to product / service designations, logos and company designations mentioned on the web site of RTIR, are appropriately labelled.


This Site is administered by RTIR at its offices in India and this agreement will be interpreted and enforced in accordance with laws of India. Any action to enforce this policy document or to resolve any dispute or conflict in any manner connected to this agreement, shall be brought exclusively in a court of competent jurisdiction in Delhi, India alone. You agree to submit to such exclusive jurisdiction of the courts at Delhi, India in relation to any conflict, controversy, dispute, etc., under or relating to or arising out of, this policy document including usage of RTIR website.


RTIR reserves its exclusive right in its sole discretion to modify, alter, change or otherwise amend the above Privacy Policy and also limit or discontinue the site or any materials as contained therein, in any respect. RTIR shall have no obligation to take the consent or needs of any user into consideration in connection therewith.


Notwithstanding anything contained in the above Privacy Policy, RTIR commits that it will comply with all applicable legal and statutory provisions in India being in force in respect of privacy, personal data, etc., including the provisions of the Personal Data Protection Bill, 2018 when it becomes a law. In this regard if necessary, the required changes will be made in the Privacy Policy.


Anonymous data collection In general, you can visit the pages of RTIR website without being requested by us to provide any of your personal data. RTIR automatically collects and stores log files information that your browser transmits to it. This information includes:

· Browser type/version

· Operating system used

· Referrer URL (the page that refers you to

· Hostname of the accessing computer (IP address)

· Time of the server request

· Other information

The information, materials and services provided at and accessible through this site are provided "as is", "as available" and, to the maximum extent permitted by applicable law, RTIR specifically does not make any warranties or representations as to the accuracy or completeness of any such materials. RTIR periodically adds changes, improves or updates the materials on this site without any notice. Under no circumstances shall RTIR be liable for any loss, damage, liability or expenses incurred or suffered which is claimed to have resulted from the use of this site, including without limitation, any fault, error, omission, interruption or delay with respect thereto. Use of this site is at user's sole risk.

User specifically acknowledges and agrees that RTIR is not liable for any conduct of any user.

The internet site introduces products and services and discloses product / service information at the discretion of RTIR. Presentation of this information does not create any warranties or guarantees of any kind. RTIR is neither liable for nor warrants or guarantees the accuracy or completeness of the information available on its digital properties, or that the information is up-to-date. RTIR is neither liable for nor warrants or guarantees the accuracy or completeness of the information available on its internet site or all direct or indirect links on or from the internet site, or that such information is up-to-date. RTIR does not warrant that the information provided through direct or indirect links does not infringe the rights, including without limitation, intellectual property rights, of any third parties. RTIR is not liable for any errors or omissions occurring on any linked sites made by creators and/or publishers of those sites. The appearance of links does not constitute an endorsement, sponsorship, affiliation or recommendation by RTIR.

RTIR fully disclaims and is not at all liable for any direct or indirect damages; including lost profits, special, incidental or consequential, of every kind and nature, known and unknown, suspected or unsuspected, disclosed and undisclosed, arising out of or in connection with the information available on the internet site. Further this site may contain advice, opinions and statements of various information providers and content providers. RTIR does not represent or endorse the accuracy or reliability of any advice, in no event shall RTIR be liable whatsoever for your use of any information, materials or services provided at or accessible through this site. In particular, but not as a limitation thereof, RTIR is not liable for any loss or damage whether direct, indirect, special, incidental or consequential (including damage for loss of business, loss of profits, litigation, or the like), whether or not reasonably foreseeable and even if RTIR has been advised of the possibility of such loss or damages and regardless of the form of action, whether in contract, tort (including negligence), strict liability, arising under statute or otherwise. The negations of loss or damages set forth above are fundamental elements of the basis of the bargain between RTIR and you. This site and the information would not be provided without such limitations.

As a condition of use of this site, User agrees to indemnify RTIR and its affiliates from any and all actions, claims, losses, damages, liabilities and expenses arising out of User's use of this site, including without limitation any claims alleging facts that if true would constitute a breach by user of these terms and conditions. If User is dissatisfied with any material on this site or with any of terms and conditions of use of this site, user's role and exclusive remedy is to discontinue using this site.

RTIR reserves the right to make changes or alterations to the information available on the internet site without any prior notice. The facility for online payment(s) through credit card/ net banking account(s) is available for select credit card and net banking account(s) only.

When making any online payment(s) through your credit card/ net banking account(s), you will be redirected to the payment gateway page. The payment gateway will redirect you to other website(s) maintained or controlled by third party(ies) (the "non- RTIR website(s)"). RTIR does not control the non- RTIR digital properties and is not responsible for any transactions on the non- RTIR digital properties. RTIR is not responsible for, shall have no liability for and disclaims all warranties whatsoever expressed or implied related to the non- RTIR digital properties, including without limitation any warranties related to performance, security, stability, or non-infringement of the title of the non- RTIR digital properties, content or any controls downloaded from the non- RTIR digital properties.

You are requested to only use the RTIR transaction ID for all queries made to the RTIR Customer Services helpline regarding online payment(s) made through your credit card/ net banking account(s).